Accessibility Statement
The TrueTide LLC is committed to ensuring digital accessibility for all customers, including people with disabilities. We are continually improving the user experience for everyone and strive to meet accessibility standards outlined in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.
If you experience any difficulty accessing any part of our website, encounter content that is hard to understand, or need assistance with placing an order, please contact us:
Email: support@thetruetidellc.com
Phone: (866) 498-1548
We aim to respond within 24–48 business hours.
We appreciate your feedback and will do our best to provide you with the information, products, or services you need through a method that is accessible to you.
Accessibility Adjustments on This Site
To provide an inclusive browsing experience, The TrueTide LLC has implemented the following accessibility features:
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Keyboard Navigation: Most of our site can be navigated using keyboard-only commands, without the need for a mouse.
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Alt Text for Images: We include descriptive alt text for key images to support screen reader technology.
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Readable Fonts & Contrast: We’ve chosen clear fonts and high-contrast color schemes to improve readability for users with low vision or visual impairments.
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Responsive Design: Our site is mobile-friendly and adjusts to screen sizes for easier viewing on all devices.
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Zoom Compatibility: The website can be scaled using browser zoom features without loss of functionality.
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Consistent Layouts: We use predictable, structured layouts to enhance ease of navigation and understanding.
We are continuously working to improve our accessibility efforts. If you encounter a barrier while using our website, we welcome your feedback and will do our best to assist you.
Declaration of Partial Compliance with the Standard Due to Third-Party Content
At The TrueTide LLC, we are committed to making our website as accessible as possible for all users. While we strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA across our entire website, some sections may not be fully accessible due to third-party content and integrations.
This includes, but may not be limited to, embedded applications, product feeds, and checkout systems provided by third-party platforms such as Modalyst, Wix App Market tools, and external payment processors. These elements are not fully within our control and may not meet the same accessibility standards as the rest of our site.
We are continuously working to identify and address these limitations and welcome any feedback to help improve accessibility across our platform. If you experience any difficulty accessing content or using any part of our website, please don’t hesitate to contact us.
Email: support@thetruetidellc.com
Phone: (866) 498-1548
Accessibility Arrangements in the Organization
As an online-only business, The TrueTide LLC does not operate a physical storefront. However, we are committed to creating an inclusive and accessible environment in all digital interactions.
We aim to:
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Provide accessible customer service through email and phone
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Ensure our digital tools and website meet accessibility best practices
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Work with vendors who support inclusive and user-friendly technologies
As we grow, accessibility will remain a priority in both our virtual and future physical spaces.
Requests, issues, and suggestions
At The TrueTide LLC, we value your feedback and are committed to improving accessibility for all visitors. If you experience any difficulty accessing our website or using any of its features, we want to hear from you.
Whether you’re encountering a technical issue, have a specific accessibility need, or simply want to suggest improvements — we welcome your input.
Email: support@thetruetidellc.com
Phone: (866) 498-1548
Response Time: Within 24–48 business hours
Your feedback helps us create a more inclusive, user-friendly shopping experience for everyone. Thank you for helping us do better.