Refund Policy
A legal disclaimer
The information provided on this website is for general informational purposes only. While we strive to ensure that product descriptions, images, and pricing are accurate and up-to-date, The TrueTide, LLC makes no guarantees regarding completeness, accuracy, or suitability for your specific needs.
All products should be used in accordance with manufacturer instructions. The TrueTide, LLC is not liable for any misuse, allergic reactions, or damages resulting from the use of products sold on this site.
By using this website, you agree to our Terms of Service, Privacy Policy, and Refund Policy.
Refund Policy
Refund Policy
Effective Date: March 4, 2026
At The TrueTide LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review the following policy regarding returns, refunds, and exchanges.
Returns
We accept return requests within 14 days of delivery.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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The item must be in its original packaging.
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You must provide proof of purchase (order confirmation or receipt).
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You must contact us before returning any item so we can guide you through the return process.
Unauthorized returns will not be accepted.
Items Not Eligible for Return
The following items cannot be returned:
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Used, damaged, or altered items
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Items without original packaging
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Clearance or final sale items
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Custom or personalized products
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved:
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A refund will be issued to your original payment method.
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Refunds may take 5–10 business days to appear in your account, depending on your financial institution.
Exchanges
We only replace items if they are defective or damaged upon arrival.
If you need to exchange an item for the same product, please contact us at the email below and include photos of the issue.
Shipping Costs
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Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.
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Original shipping costs are non-refundable.
Fulfillment Notice
Some products available on our website may ship directly from our trusted fulfillment partners and suppliers. Delivery times may vary depending on product availability and shipping location.
How to Start a Return
To request a return, please contact us at:
Email: support@thetruetidellc.com
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for the return (optional but helpful)
Our team will respond with instructions for completing the return process.
Thank you for shopping with The TrueTide LLC. We appreciate your business and are committed to providing quality products and excellent service.