Refund Policy
A legal disclaimer
The information provided on this website is for general informational purposes only. While we strive to ensure that product descriptions, images, and pricing are accurate and up-to-date, The TrueTide LLC makes no guarantees regarding completeness, accuracy, or suitability for your specific needs.
All products should be used in accordance with manufacturer instructions. The TrueTide LLC is not liable for any misuse, allergic reactions, or damages resulting from the use of products sold on this site.
By using this website, you agree to our Terms of Service, Privacy Policy, and Refund Policy.
Refund Policy
Effective Date: 7/19/2025
At The TrueTide LLC, your satisfaction is our priority. If you're not completely happy with your purchase, we’re here to help.
Returns
We accept return requests within 14 days of delivery. To be eligible for a return:
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Item must be unused and in original packaging
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You must provide proof of purchase (order # or email)
Please contact us before returning any item so we can guide you through the return process.
Items Not Eligible for Return
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Used, damaged, or altered items
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Items without original packaging
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Clearance or final sale items
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Custom or personalized products
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
If approved:
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A refund will be processed to your original payment method
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Refunds may take 5–10 business days depending on your bank
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us .
Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
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Shipping costs are non-refundable.
How to Start a Return
Email us at: support@thetruetidellc.com
Please include:
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Your full name
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Order number
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Item(s) you wish to return
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Reason for return
We’ll provide you with return instructions and the return address.