Bank Deposits/Paperwork Delivery

Cancellation Policy

📌 IMPORTANT BOOKING POLICY Booking Windows: Services are scheduled in 1-hour blocks to ensure efficient routing and timely service. Same-Day Service: Must be booked at least 1 hour before the requested time block. Service Area: Macon city limits and up to 7 miles included. Additional mileage may be charged at $1–$2 per mile. Service available within Macon area only. Travel Fees: A small fee ($5–$10) may apply for locations outside the standard service radius. Cancellations & Rescheduling: ✅ 24+ hours notice: Full refund or reschedule ⚠️ Less than 24 hours: 50% cancellation fee 🚫 No-show: No refund Rush Requests: +$5 fee for 1-hour service requests, when available. Refunds: Not available for missed appointments unless rescheduled in advance. Restricted Items: Controlled substances, illegal items, alcohol (unless legally permitted and pre-approved), items requiring ID verification, fragile glass items, open beverages, or oversized liquid containers. 💰 PAYMENT POLICY All services are prepaid at the time of booking. For shopping errands, clients must provide: • A prepaid shopping budget through our booking system • Store account credit (when available), or • A digital e-gift card Clients are responsible for all purchase costs. Errand Queen does not pay for purchases out of pocket. Receipts are always provided. Any unused shopping balance will be refunded or credited toward a future service. 📦 HEAVY ITEM POLICY Standard grocery, retail, and household items are accepted, including bottled water, pet food, and cat litter. • Items over 50 lbs require prior approval. • Additional handling fees may apply for multiple heavy items. • Additional fees may apply for upper-floor apartment deliveries, buildings without elevators, or extended carrying distances. • We reserve the right to decline items that present a safety risk due to weight, size, or accessibility concerns. 👑 HOW IT WORKS Book your service online or by phone. Prepay the service fee. Provide shopping funds, store credit, or an e-gift card (if purchases are needed). We complete your errand and provide receipts upon completion.

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